Reserve Officer (Bank Service Manager)

About the role

The Reserve Officer will step in as the absentee Business Center personnel, ensuring that banking operations run smoothly and comply with all internal policies and external regulations. This role supports the bank’s business objectives by delivering excellent customer service and handling various service‑related initiatives.

Key responsibilities

• Assume the duties of Service Manager, Service Officer, Service Associate, or Service Associate‑Pickup Teller when they are absent.
• Assist the Regional Service Head with case‑by‑case compliance reviews.
• Carry out ad‑hoc tasks such as special investigations, account reconciliations, and ATM duty officer responsibilities as directed by the District Service Head.
• Ensure Business Center transactions are processed within prescribed limits, approvals, and authorities according to bank policies and regulatory guidelines.

Required profile

• Graduate with a four‑year degree in Business or a service‑industry‑related field.
• Strong knowledge of bank policies, procedures, and branch operations.
• Ability to work efficiently in a banking and sales environment and handle clients professionally.
• Sales or marketing experience in a bank is an advantage.
• Willingness to be assigned to different branches within the designated area (Bauan, Tanauan).

Required skills