Customer Care Professional - UK Servicing

About the role

Join American Express Global Servicing to deliver extraordinary customer service in a fast‑paced environment, supporting card members and providing tailored solutions.

Key responsibilities

• Consistently deliver high‑quality service and address customer inquiries promptly.
• Consult with customers to understand needs, recommend relevant products, and reinforce card benefits.
• Analyze customer information, make sound decisions, and maintain high satisfaction.
• Meet performance goals including satisfaction, sales, collections, call handling time, and compliance.

Required profile

• At least senior high school graduate (new curriculum) or college level (old curriculum).
• Minimum 1 year of customer service experience in a BPO environment with recent CSAT/NPS metrics.
• Ability to handle inbound calls and work in a fast‑paced, hybrid environment.
• Strong interpersonal, communication, and problem‑solving skills.

Required skills

• Customer service experience with CSAT/NPS metrics.
• Ability to use multiple systems and digital tools.

What we offer

• Competitive base salary and bonus incentives.
• Comprehensive medical, dental, vision, life and disability benefits.
• Flexible hybrid work model and support for holistic well‑being.