Customer Service Representative (Email & Chat)
Helpware · Cebu
Job description
About the role
Helpware is seeking Customer Service Representatives to join its growing Philippines team. The role involves providing email and chat support, troubleshooting technical issues, and delivering an excellent customer experience.
Key responsibilities
- Assist customers via email and chat, resolving technical problems efficiently.
- Communicate step‑by‑step solutions with patience, tailoring the approach to each customer.
- Analyze, isolate, and resolve complex technical issues across multiple systems.
- Maintain high standards of professionalism and accuracy while multitasking.
Required profile
- Strong spoken and written English (minimum C1 level).
- At least 1 year of professional customer service or equivalent front‑line experience.
- Ability to work independently in a fast‑paced, constantly changing environment.
- Organized, detail‑oriented, and capable of recognizing patterns.
Required skills
- Office 360 (preferred).
- Experience with Zendesk, ServiceDesk or Freshdesk.
- Typing speed of at least 40 WPM.
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Published 6 hours ago
Expires 1 month from now
5 views · 0 interested
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Helpware
Cebu