Chat & Email Support Assistant (Fresher, Non-Voice)

About the role

We are looking for enthusiastic fresh graduates to join our team as Chat & Email Support Assistants. In this non‑voice position you will deliver high‑quality assistance to customers through chat and email channels, helping them resolve inquiries quickly and professionally.

Key responsibilities

• Provide prompt and accurate support to customers via chat and email.
• Maintain up‑to‑date records of interactions in the internal system.
• Ensure customer satisfaction by handling issues efficiently and courteously.
• Stay informed about company products, policies, and procedures.
• Collaborate with teammates to continuously improve service quality.

Required profile

• High school graduate or higher (college students welcome).
• Fresh graduate eager to start a career in customer support.
• Willingness to work onsite and attend on‑site interviews.
• Positive attitude, reliability, and enthusiasm for learning.

Required skills

What we offer

• Competitive salary package with performance bonuses.
• HMO coverage starting from day one.
• Monthly allowances and 13th‑month pay.
• Opportunities for career advancement and regular salary increases.
• Paid training, paid time off, and fun company events.