Travel Booking Agent – Fresher Friendly

About the role

We are looking for enthusiastic Customer Service Representatives to join our Travel Account team. In this role you will assist customers with a variety of travel‑related inquiries, ensuring a smooth and pleasant experience.

Key responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Assist customers with flight bookings, hotel reservations, itinerary changes, and cancellations.
• Provide accurate information on fares, schedules, travel policies, and promotions.
• Resolve customer concerns professionally and efficiently.
• Document all interactions and transactions accurately in the system.
• Meet quality, customer satisfaction, and productivity metrics.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Ability to work with multiple communication channels.
• Attention to detail and accuracy in data entry.
• Willingness to meet performance and quality standards.

Required skills