Services Operations Manager

About the role

Anaplan is looking for a Services Operations Manager to support its Professional Services and Partner operations. The role manages the end-to-end lifecycle of projects, from initial setup to final closure, ensuring data integrity and operational excellence. It covers global projects across AMER, EMEA and APAC, requires flexible hours to fit different time zones, and is based remotely from Manila.

Key responsibilities

• Set up and modify active projects in Workday and Anaplan based on opportunities, and monitor the Professional Services Operations email inbox for inquiries.
• Ensure the presales-to-post-sales handoff is completed on new projects and report where it is missing.
• Facilitate project close-out: track Go-Lives, collect key learnings from the field and update the skills matrix.
• Report to services leadership on utilization, billing and bookings, and analyze weekly data for trends.
• Run the month-end close in Workday, finalizing hour submissions and approvals, and escalate missing ones to field leaders.
• Monitor weekly hours, project statuses in the Implementation Health dashboard and project/investment budgets, following up with Project Managers on anomalies.
• Run compliance reports on active projects and communicate with Project Managers about closures, extensions and updates.
• Send weekly and monthly timesheet reminders to resources and team leads with missing hours.
• Identify areas for automation and use Anaplan-approved AI tools to streamline processes.

Required profile

• 8+ years of relevant experience.
• Exceptional attention to detail for data accuracy, compliance reporting and meticulous task execution.
• Able to work independently and in a different time zone than the leader.
• Strong organizational and time management skills, including handling month-end close.
• Clear, professional written and verbal communication with project managers and stakeholders.
• Sense of ownership and accountability, and an analytical mindset for interpreting data and budgets.

Required skills

• Experience with SFDC and Workday.
• Process-oriented thinking and proactive problem solving, using AI tools to improve workflows.