Mortgage Broker Admin Support

About the role

Lendi Group, a digital mortgage platform operating Lendi in Australia and an Aussie franchise, is hiring a Mortgage Broker Admin Support person for its Makati office. The role provides administrative assistance to brokers, coordinates with clients and the Client Solutions team, and handles the paperwork behind closing or settling deals.

Key responsibilities

• Data entry and processing: accurately input loan applications, borrower information and related data into the system.
• Document management: organise, scan, file and retrieve loan documents in line with procedures and regulatory requirements.
• Customer communication: liaise with borrowers, internal stakeholders and partners to support the loan application process and answer inquiries.
• Administrative support: schedule appointments, coordinate meetings, prepare reports, monitor emails for important actions and update colleagues on application statuses.
• Meeting management: oversee appointments and meetings for Australian businesses and keep records of loan applications and related documents.
• Occasional social media monitoring and other ad hoc tasks as assigned.

Required profile

• At least 1 year of experience in mortgage broker administration, real estate valuation, loan processing or financial services (lending, banking, credit or compliance).
• Experience with Australian mortgage processes or supporting Australian clients is highly preferred; former Mortgage Broker Assistant (AU), Loan Processor, Mortgage Support/Admin VA or similar roles are a bonus.
• Currently residing in the Greater Manila area (Metro Manila and neighbouring provinces).
• Stable postpaid internet connection and a quiet, dedicated home workspace with a desk and office chair.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong written and verbal communication, organisation and time management.
• Ability to work independently and within a team.

What we offer

• Hybrid arrangement with at least one day per month in the Makati office.
• HMO coverage for you and one free dependent, plus life insurance from day 1.
• 25 days of leave (20 vacation, 5 sick) and a monthly internet subsidy.
• Ongoing training, career growth and government-mandated benefits (SSS, PhilHealth, Pag-IBIG).