Service Officer
RCBC · Makati
Job description
About the role
We are looking for a Service Officer to support the Service Manager in daily branch operations at our Ayala Vicente Madrigal location. The role focuses on ensuring compliance with bank policies, BSP/AMLA regulations and delivering high‑quality customer service.
Key responsibilities
- Assist the Service Manager in overseeing vault and ATM cash levels, vault operations and teller functions.
- Monitor and enforce compliance with regulatory and internal policies across the Business Center.
- Execute service initiatives aimed at increasing deposits, fees and revenue from bank products, including cross‑selling referrals.
- Identify and mitigate operational risks to prevent errors, reputational damage or financial loss.
- Maintain productivity and administrative standards within established guidelines, budgets and limits.
- Coach and mentor Service Associates to ensure proper training and performance.
Required profile
- Bachelor’s degree in Business, Service Management or a related field.
- Strong knowledge of bank policies and procedures for branch operations.
- Ability to work under pressure, stay organized and meet deadlines.
- Sales or marketing experience in a banking environment is an advantage.
Required skills
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Published 7 hours ago
Expires 1 month from now
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RCBC
Makati
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