Customer Service Clerk - 2 Years Experience

About the role

We are looking for a motivated Customer Service Clerk to join our team. The role involves handling customer inquiries, processing orders, and maintaining accurate records while delivering a high level of service.

Key responsibilities

• Respond to customer inquiries via phone, email, and in‑person.
• Process orders, manage billing and payment issues.
• Maintain accurate customer records and update databases.
• Resolve customer complaints and escalate when necessary.
• Coordinate with other departments to ensure timely delivery of products and services.
• Assist in developing and implementing customer service policies and procedures.
• Provide product and service information to customers.
• Manage returns and exchanges according to company policies.
• Prepare reports on customer feedback and service metrics.
• Support team members in achieving customer satisfaction goals.

Required profile

• College graduate of any four‑year course.
• Proven experience in customer service or clerical roles (minimum 2 years).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry.
• Ability to work independently and as part of a team.
• Flexible schedule with willingness to work overtime if needed.
• Problem‑solving skills and a proactive attitude.

Required skills

• Proficiency with MS Office.
• Experience using customer management software.