Japanese Language Resource (Full‑Time)

About the role

As a Language Resource – Japanese, you will support end‑to‑end processes by leveraging your Japanese language expertise to ensure accurate communication, high‑quality service delivery, and operational excellence. You will play a key role in enabling cross‑market collaboration, maintaining service quality, and supporting business continuity through effective language support and process execution.

Key responsibilities

• Contribute to the success of the assigned E2E service by delivering function KPIs and SLAs while utilizing Japanese language expertise.
• Serve as a language expert, ensuring accurate and professional communication across stakeholders.
• Learn and execute PDP objectives and E2E plans aligned with the NBS Center strategy.
• Perform daily operational activities accurately and timely based on assigned processes and scope.
• Contribute to continuous improvement initiatives and process standardization across markets in scope.
• Execute identified business and internal controls in compliance with company policies.
• Implement PDP plans in collaboration with the Line Manager.
• Analyze and monitor service quality KPIs and present insights during Daily Operations Reviews.
• Ensure full compliance with Nestlé standards in all executed activities.

Required profile

• Ability to effectively communicate in English and Japanese in a business setting.
• Preferably JLPT N1, N2, or N3 certification, or native‑level Japanese proficiency.
• At least 1+ year of experience in any field or industry.
• Working knowledge of SAP and/or MS Office Applications.
• Strong collaboration skills with cross‑functional teams to deliver business results.
• Willingness to work on shifting schedules based on business requirements.

Required skills

• SAP
• MS Office Applications