Customer Service Assistant (Receptionist)

About the role

The Mall Operations team is seeking a Customer Service Assistant (Receptionist) to be the first point of contact for tenants, visitors and clients. You will ensure a welcoming atmosphere, provide accurate information and support daily administrative tasks.

Key responsibilities

• Greet and assist mall tenants, visitors and clients in a courteous, professional manner.
• Provide accurate directions, mall directory details and information on services.
• Handle inquiries, concerns and complaints, escalating when necessary.
• Maintain visitor logs, issue passes and coordinate with Security.
• Receive, sort and distribute mail, documents and deliveries.
• Maintain filing systems and tenant correspondence records.
• Collaborate with Security, Housekeeping and Engineering on customer issues.
• Support mall events, promotions and activities.
• Keep the reception area clean, orderly and presentable.
• Perform additional administrative tasks as assigned.

Required profile

• Bachelor’s degree, preferably in Business Administration, Hospitality Management or related field.
• At least 1 year of experience in customer service, reception or mall operations.
• Excellent communication and interpersonal abilities.
• Customer‑oriented with strong problem‑solving skills.
• Willingness to work shifting schedules, weekends and holidays.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Dynamic work environment within a busy mall setting.
• Opportunities for professional growth and skill development.
• Competitive compensation and benefits.