Executive Assistant to the VP of Operations

About the role

The Executive Assistant supports the Vice President of Operations in a fast‑paced BPO environment, handling high‑level administrative tasks, coordinating operational performance data, and facilitating communication across multiple departments.

Key responsibilities

• Manage the VP’s calendar, meetings, travel arrangements and email correspondence.
• Prepare agendas, presentations, minutes and executive briefing materials for leadership and client meetings.
• Gather operational updates, consolidate KPI data and produce regular performance reports.
• Track action items, deadlines and escalations from leadership meetings and ensure timely follow‑up.
• Coordinate cross‑functional activities with Workforce Management, QA, HR, IT, Finance and other support functions.

Required profile

• Bachelor’s degree in Business Administration, Management, Office Administration or equivalent experience.
• 3–5 years of experience as an Executive Assistant or similar role, preferably supporting senior leaders in a BPO or contact‑center environment.

Required skills

• Proficiency with Microsoft Office suite – Excel, PowerPoint, Word, Outlook.
• Experience using Microsoft Teams and SharePoint for collaboration and document management.