Account Management Associate - South Luzon

About the role

Delivery Hero, which owns foodpanda, is hiring an Account Management Associate for its South Luzon area (Cavite). The role manages and strengthens the working relationship with partner restaurant chains through regular, personal contact with restaurant managers.

Key responsibilities

• Manage and enhance the relationship with partner restaurant chains through regular, personal contact with the restaurant manager.
• Renegotiate contract conditions such as commission rate or minimum basket size on a regular basis.
• Convince restaurant managers to implement a backlink on their website and/or a splash page to turn online traffic into additional orders.
• Design and improve the aftersales process by streamlining operations and the CRM system.
• Find and convince the best partner restaurants to join the corporate menu booklet, monitor order evolution and customer experience after integration.
• Negotiate exclusive deals with top partner restaurants to increase orders while protecting relationship quality.
• Ensure all partner restaurants maintain a high customer experience and brief them on how to improve it.

Required profile

• Bachelor's degree graduate.
• 1-3 years of lead or account management experience, preferably in the food and beverages industry.
• Great interpersonal and communication skills in person, with strong negotiation skills.
• Enthusiasm and commitment, with the ability to follow up on partner restaurants with endurance and perseverance.
• Structured, efficient communicator and team player who can also work independently.
• Good understanding of building client relationships.
• English and Filipino.