IT Support Officer

About the role

The IT Support Officer provides user‑facing technical assistance both on‑site and remotely, handling tickets logged in the organization’s ticketing system. The role also supports engineering teams with equipment setup and troubleshooting.

Key responsibilities

• Deliver first‑level support for software and hardware issues reported via the ticketing system and other channels.
• Set up new equipment and assist engineering teams with on‑site installation and maintenance.
• Diagnose and troubleshoot routine IT problems efficiently.
• Collaborate with internal departments such as Operations, Workforce, and MIS.
• Handle basic and routine IT support tasks, adhering to strict deadlines.

Required profile

• 0–4 years of experience in a technical support role.
• Degree in Computer Science, Systems Engineering, or equivalent relevant experience.
• Intermediate to advanced English communication skills.
• Logical, problem‑solving mindset with strong attention to detail.
• Ability to lift and move heavy equipment such as computers and network switches.

Required skills

• Proficiency with IT ticketing systems.
• Hardware troubleshooting.
• Software troubleshooting.
• Equipment setup and installation.