ServiceNow Developer I

About the role

The ServiceNow Developer I will support, enhance, and configure multiple ServiceNow modules for the organization. The role involves resolving incidents and service requests while adhering to SLAs and company policies, and contributing to automation and workflow development.

Key responsibilities

• Administer and configure ServiceNow application modules.
• Develop new solutions or enhance existing ones using ServiceNow tools and scripting languages (REST, JavaScript, HTML, PowerShell).
• Resolve incidents, service requests, and user stories within defined SLAs.
• Collaborate with customers to create dashboards, reports, and training materials.
• Create, maintain, and execute test cases using the ServiceNow Automated Test Framework (ATF).

Required profile

• Bachelor's degree in an IT‑related field (Computer Science, Information Technology, etc.).
• 1–2 years of hands‑on ServiceNow development experience.
• Strong communication skills, both written and verbal.
• Ability to prioritize competing tasks and troubleshoot ServiceNow issues.

Required skills

• ServiceNow platform development and configuration.
• REST API design and integration.
• JavaScript and HTML scripting.
• PowerShell scripting.
• Flow Designer and Orchestration.
• Automated Test Framework (ATF) for ServiceNow.
• Configuration Management Database (CMDB) schema knowledge.
• ITIL best practices.
• Agile development methodology.
• Understanding of public cloud (IaaS/SaaS) concepts.