IT Support Officer

About the role

We are looking for an IT Support Officer to deliver prompt user‑facing technical assistance both on‑site and remotely. You will be the first point of contact for employees reporting software or hardware issues through our ticketing system and will also support engineering teams with equipment setup and maintenance.

Key responsibilities

• Provide first‑level support for software and hardware problems reported via the ticketing system and other channels.
• Diagnose, troubleshoot and resolve routine IT issues efficiently.
• Set up new computers, peripherals, network switches and other equipment for staff and engineering projects.
• Assist engineering teams with on‑site system installation, configuration and troubleshooting.
• Collaborate with internal departments such as Operations, Workforce and MIS to ensure smooth IT operations.

Required profile

• 0‑4 years of experience in a technical support role.
• Bachelor’s degree in Computer Science, Systems Engineering or equivalent practical experience.
• Strong written and spoken English for coordination with foreign teams.
• Logical, problem‑solving mindset with ability to meet strict deadlines.
• Attention to detail and capability to lift and move heavy equipment.

Required skills

• Proficiency with ticketing systems for incident logging and tracking.
• Hardware troubleshooting and repair.
• Software troubleshooting across common business applications.