HRSS Operations Analyst

About the role

We are looking for an HRSS Operations Analyst to join our HR shared services team in the Philippines. This hybrid position requires you to work on‑site at least three days a week and supports colleagues and third‑party vendors across the employee lifecycle.

Key responsibilities

• Manage incoming ServiceNow tickets and emails, ensuring response within documented service levels.
• Handle HR operational activities such as employee data changes, onboarding, transfers, promotions, and separations.
• Maintain accurate employee records in HR systems and document case details.
• Research and resolve complex enquiries, routing matters to the appropriate team when needed.
• Identify process‑improvement opportunities and keep SOPs up to date.

Required profile

• Effective written and verbal communication with strong interpersonal skills.
• Experience in HR operations, shared services, or a similar service‑delivery environment.
• Well‑developed analytical skills with a detail‑oriented, logical approach.

Required skills

• Proficiency with Workday.
• Proficiency with ServiceNow or other HR ticketing systems.

What we offer

• Professional development opportunities and supportive leadership.
• Inclusive, vibrant culture with flexible hybrid work arrangements.
• Benefits and rewards aimed at enhancing well‑being.