Global Learning Admin Manager Americas

About the role

Johnson & Johnson is hiring a Global Learning Admin Manager Americas in Paranaque, Philippines, within its Human Resources function (HR Operations, People Leader). The manager leads the regional Global Learning Administration team, which includes Team Leads, Senior Specialists and Administrators handling LMS transactions, consultations with training organisations and administrative functions for Cornerstone OnDemand (SUMMIT) supporting the J&J enterprise.

Key responsibilities

• Drive consistency and compliance in LMS transactions, including processing time and accuracy, and monitor adherence to global processes while providing consultative services to enterprise customers globally and regionally.
• Deliver enterprise learning administration and helpdesk services, mentoring and leading team leads and learning administrators.
• Manage daily operations and coach team leads on standard methodology and learning administration processes.
• Develop talent using performance metrics, customer feedback and employee development needs.
• Engage partners in the region (NA, EMEA, LATAM, ASPAC), including training organisations, to gather feedback on systems, processes and team performance.
• Sponsor or lead projects with training organisations, internal change initiatives and cross-team projects, and partner with project collaborators and learning product owners to drive results and implement change.
• Identify and act on trends in cases quickly to prevent further case creation, and encourage improvement initiatives from team members.
• Communicate clearly across teams and customers, and lead a Credo-conscious team with open dialogue, knowledge sharing and team development.

Required profile

• Advanced knowledge and experience managing a regional operations team within a global framework.
• Ability to own tasks, initiatives and inquiries and resolve them efficiently and accurately.
• Integrity, strong relationships with customers, managers, team members and vendors, and willingness to learn from feedback.

Required skills

• Leadership and team management
• Performance measurement
• Strategic thinking and HR operational planning
• HR auditing, HR policies and human resources law
• Inclusive leadership and cultural competence