Field Collections Officer – Pasay, Taguig, Makati
salmon-group
Job description
About the role
The Field Collections Officer will visit client residences or businesses to collect overdue payments and negotiate payment arrangements. You will ensure follow‑up with clients to meet payment deadlines and document all interactions.
Key responsibilities
- Visit clients' residences or businesses to collect overdue payments.
- Negotiate payment arrangements with customers behind on their bills.
- Maintain follow‑up with clients to ensure payment deadlines are met.
- Document every visit and interaction, keeping information accurate and up‑to‑date.
- Collaborate with the legal team when legal action is required for unresolved cases.
Required profile
- Experience in debt collection or a similar customer‑facing role.
- Previous experience in sales, customer service, or field‑based roles is an asset.
- Knowledge of financial or debt recovery processes is beneficial.
- Strong interpersonal skills with a professional, empathetic, and persuasive approach.
- Ability to handle difficult conversations, resolve conflicts, and negotiate settlements with resistant clients.
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Published 1 week ago
Expires 1 month from now
23 views · 0 interested
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