E-Commerce Operations Manager

About the role

The E‑Commerce Operations Manager will drive growth and operational excellence across key online marketplaces, ensuring a seamless customer experience and meeting revenue targets. This role focuses on Seller Initiated Sales (SIS) and oversees platform strategy, campaign execution, and fulfillment coordination.

Key responsibilities

• Develop and execute growth strategies for Lazada and other e‑commerce platforms, aligning with business objectives.
• Lead commercial planning, including joint business plans, promotional calendars, and marketplace initiatives.
• Manage day‑to‑day backend operations such as SKU setup, product listings, price uploads, voucher creation, and catalog maintenance across Shopee, TikTok, and Lazada.
• Plan and execute major campaigns (Mega Campaigns, Flash Sales, Payday Sales) and coordinate cross‑functional teams for stock, pricing, and creative readiness.
• Track and analyze performance metrics (traffic, conversion, GMV, AOV) and produce regular reports and dashboards.
• Oversee order processing and fulfillment, coordinating with supply‑chain and warehouse teams to optimize inventory allocation.
• Lead consumer care operations, monitor customer feedback, and implement continuous service improvements.

Required profile

• Bachelor’s degree in Business Administration, Marketing, E‑Commerce or a related field.
• 5–8 years of experience in e‑commerce, marketplace management, or digital operations.
• Proven experience managing Lazada or similar marketplace platforms.
• Strong analytical mindset with the ability to interpret data and generate actionable insights.
• Experience leading cross‑functional teams and managing stakeholder relationships.

Required skills