Customer Success Senior Specialist – Spanish

About the role

Join Maersk as a Customer Success Senior Specialist supporting Spanish‑speaking customers. You will work closely with Area Sales and Global Service Centers to ensure customers achieve their business outcomes with Maersk solutions.

Key responsibilities

• Develop and maintain customer relationships that promote retention and loyalty.
• Collaborate with sales and service teams to manage contract renewals, tender handling, and CAT allocation.
• Assess customer progress, drive adoption and usage, and resolve challenges by leveraging internal resources.
• Support front‑line sales with account planning, goal setting, and marketing strategies.
• Handle escalations, disputes, and act as backup for senior customer success partners.

Required profile

• Bachelor’s degree in Logistics, Supply Chain or related field (or equivalent undergraduate experience).
• Minimum 2 years of sales support or customer service experience.
• Fluent in Spanish and English, both written and spoken.
• Willingness to work night shifts and onsite in Pasig City.

Required skills

• Proficiency in Microsoft Office applications: Excel, Word, Outlook, PowerPoint.
• Strong communication and account management abilities.