Client Experience Associate – International
shortstory · Manilla
Job description
About the role
As part of the Client Experience team, you will ensure our clients have a smooth, delightful experience.
Key responsibilities
- CX Support: Respond to and manage client experience inquiries across various channels.
- Ad‑Hoc Tasks: Perform clerical, administrative and routine tasks to keep day‑to‑day client experience operations running smoothly.
- Data Analytics: Track performance daily, weekly and monthly by assisting with data collection and explaining the underlying reasons.
- User Interviews: Facilitate regular interviews with users to gather feedback and insights for better service.
Required profile
- 2+ years of experience in customer service.
- Fluent English (C1 or C2 proficiency) with perfect writing skills.
- Familiarity with Slack and Google Sheets.
- Extreme attention to detail.
- Previous experience in ecommerce or a tech startup is a plus.
- Flexibility to wear many hats and translate client experience into recommendations.
Required skills
- Slack
- Google Sheets
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the Philippines.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 5 days ago
Expires 1 month from now
25 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
shortstory
Manilla
Related job offers
-
Team Leader – Insurance Call Center (San Lazaro)
Concentrix Manille -
Language Resource – Japanese (N2)
Nestle Operational Services Worldwide SA Meycauayan -
Japanese Language Resource (Full‑Time)
Nestle Operational Services Worldwide SA Meycauayan -
Japanese Language Resource Specialist
Nestle Operational Services Worldwide SA Meycauayan -
Language Resource - JP (Pooling)
Nestle Operational Services Worldwide SA Meycauayan