Client Experience Associate – International
shortstory · Manilla
Job description
About the role
As part of the Client Experience team, you will ensure our clients have a smooth, delightful experience.
Key responsibilities
- CX Support: Respond to and manage client experience inquiries across various channels.
- Ad‑Hoc Tasks: Perform clerical, administrative and routine tasks to keep day‑to‑day client experience operations running smoothly.
- Data Analytics: Track performance daily, weekly and monthly by assisting with data collection and explaining the underlying reasons.
- User Interviews: Facilitate regular interviews with users to gather feedback and insights for better service.
Required profile
- 2+ years of experience in customer service.
- Fluent English (C1 or C2 proficiency) with perfect writing skills.
- Familiarity with Slack and Google Sheets.
- Extreme attention to detail.
- Previous experience in ecommerce or a tech startup is a plus.
- Flexibility to wear many hats and translate client experience into recommendations.
Required skills
- Slack
- Google Sheets
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Published 1 hour ago
Expires 1 month from now
4 views · 0 interested
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shortstory
Manilla