Receptionist – Administration & Client Engagement

About the role

The Receptionist will serve as the first point of contact for visitors, callers, and internal staff, supporting the Facilities Management team in delivering a seamless workplace experience. This role combines front‑desk duties with administrative support for soft services such as mailroom, cafeteria, and inventory management.

Key responsibilities

• Manage front‑desk operations, including visitor registration, mail and courier handling, and key/locker inventory.
• Respond to help‑desk work orders, track status, and coordinate with technical and non‑technical service partners.
• Maintain accurate records for supplies, assets, service level agreements, KPI trackers, and audit‑ready documentation.
• Support room booking, office supplies inventory, and cafeteria/vendor management.
• Act as the primary contact for facilities‑related requests via phone or email and ensure timely escalation of incidents.
• Assist in developing and updating site playbooks and field manuals for soft services.

Required profile

• Strong office administration background with excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications and comfortable handling data entry and reporting.
• Detail‑oriented, analytical mindset with the ability to manage multiple trackers and documentation.
• Team player who can build good working relationships with clients, suppliers, and internal stakeholders.

Required skills

• Microsoft Office