Outlet Manager – Luxury Restaurant

About the role

We are seeking an experienced Outlet Manager to lead a high‑volume upscale or luxury restaurant. The role focuses on delivering exceptional guest experiences while driving profitability and maintaining the highest service standards.

Key responsibilities

• Oversee daily operations of the outlet, ensuring compliance with Forbes/LQA luxury service expectations.
• Lead, motivate and develop a large team, handling scheduling, labour cost control and performance management.
• Drive revenue through upselling, menu promotion and effective outlet profitability strategies.
• Manage guest feedback, service recovery and maintain strong guest relations.
• Control inventory, stock levels and produce accurate restaurant reports using POS systems.
• Maintain meticulous attention to detail in service quality, hygiene and overall presentation.

Required profile

• Proven experience managing a high‑volume upscale or luxury restaurant.
• Strong leadership and team‑coaching abilities.
• Excellent communication skills in English; additional languages a plus.
• Ability to work flexible hours, including weekends and holidays.
• Professional, well‑presented and service‑oriented demeanor.

Required skills

• POS systems proficiency
• Inventory control
• Restaurant reporting