Non-Voice Customer Service Representative (Chat/Email)

About the role

We are hiring Customer Service Representatives for a Non-Voice Account to handle customer inquiries, complaints, and support via chat or email. This role is ideal for candidates who prefer written communication over phone calls while delivering excellent customer service.

Key responsibilities

• Respond to customer inquiries via chat, email, or messaging platforms
• Provide accurate information on products, services, orders, or accounts
• Resolve customer concerns professionally and efficiently
• Document all interactions and transactions accurately in the system
• Escalate complex issues to supervisors when necessary
• Meet quality, productivity, and customer satisfaction standards

Required profile

• Preference for written communication over calls
• Ability to deliver excellent customer service
• Professional and efficient handling of customer concerns

Required skills