This job is no longer available
This job expired on 01/08/2026. It no longer accepts applications.
Non-Voice Customer Service Representative (Chat/Email)
Telesys · Pasay
Job description
About the role
We are hiring Customer Service Representatives for a Non-Voice Account to handle customer inquiries, complaints, and support via chat or email. This role is ideal for candidates who prefer written communication over phone calls while delivering excellent customer service.
Key responsibilities
- Respond to customer inquiries via chat, email, or messaging platforms
- Provide accurate information on products, services, orders, or accounts
- Resolve customer concerns professionally and efficiently
- Document all interactions and transactions accurately in the system
- Escalate complex issues to supervisors when necessary
- Meet quality, productivity, and customer satisfaction standards
Required profile
- Preference for written communication over calls
- Ability to deliver excellent customer service
- Professional and efficient handling of customer concerns
Required skills
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Telesys
Pasay