Customer Experience Associate – Healthcare Pharmacy

About the role

Conduent is seeking a Customer Experience Associate I to support its Healthcare Pharmacy clients. In this entry‑level position you will handle inbound calls, provide accurate information, and ensure a positive experience for customers relying on pharmacy services.

Key responsibilities

• Answer and assess incoming calls, determining immediate service, transfer, or follow‑up.
• Identify customer needs by reviewing case notes and applying standard scripts.
• Provide specialized information about pharmacy products and services while adhering to service level agreements.
• Gather and update required data in the internal database.
• Escalate complex issues to senior staff in accordance with company policies.
• Communicate policies and procedures to customers in a warm, empathetic manner.
• Perform other routine call‑center duties as assigned.

Required profile

• Entry‑level candidate with strong analytical and operational abilities.
• Ability to follow detailed procedures and work under close supervision.
• Good problem‑solving skills and capacity to evaluate issues for optimal outcomes.
• Effective interpersonal communication, both verbal and written.

Required skills