Customer Experience Associate – Healthcare Pharmacy
Conduent · Pasay
Job description
About the role
Conduent is seeking a Customer Experience Associate I to support its Healthcare Pharmacy clients. In this entry‑level position you will handle inbound calls, provide accurate information, and ensure a positive experience for customers relying on pharmacy services.
Key responsibilities
- Answer and assess incoming calls, determining immediate service, transfer, or follow‑up.
- Identify customer needs by reviewing case notes and applying standard scripts.
- Provide specialized information about pharmacy products and services while adhering to service level agreements.
- Gather and update required data in the internal database.
- Escalate complex issues to senior staff in accordance with company policies.
- Communicate policies and procedures to customers in a warm, empathetic manner.
- Perform other routine call‑center duties as assigned.
Required profile
- Entry‑level candidate with strong analytical and operational abilities.
- Ability to follow detailed procedures and work under close supervision.
- Good problem‑solving skills and capacity to evaluate issues for optimal outcomes.
- Effective interpersonal communication, both verbal and written.
Required skills
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Published 1 hour ago
Expires 1 month from now
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Conduent
Pasay
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