Hotel Reservation Agent – Open to Highschool Graduates

About the role

We are looking for enthusiastic Customer Service Representatives to join our Hotel Reservation team. In this role you will assist guests with booking, modifying, and cancelling hotel stays while delivering a high level of service.

Key responsibilities

• Handle inbound hotel reservation inquiries via phone, chat, or email.
• Assist customers with bookings, cancellations, modifications, and special requests.
• Provide accurate information on hotel policies, rates, and promotions.
• Resolve customer concerns efficiently and professionally.
• Document all interactions and transactions accurately in the system.
• Escalate complex or urgent issues to supervisors when necessary.
• Meet quality, productivity, and customer satisfaction standards.

Required profile

• Open to high school graduates.
• Strong communication and interpersonal skills.
• Ability to work in a fast‑paced, customer‑focused environment.
• Attention to detail and accuracy in data entry.

Required skills