Asociado Intermedio de Cobros

About the role

This position is responsible for managing collections for various customer types, improving cash flow, reducing days sales outstanding (DSO), and limiting exposure to uncollectible debt. The role involves frequent interaction with customers, external agencies, and internal departments regarding payment issues.

Key responsibilities

• Provide excellent customer service and respond to inquiries within SLA targets.
• Identify, prioritize, and resolve complex payment delays.
• Develop, create, and analyze collection and accounts‑receivable reports.
• Update customer and stakeholder information using multiple software tools.
• Monitor and maintain assigned customer accounts.
• Recommend write‑offs for uncollectible balances.
• Participate in process improvement initiatives.

Required profile

• No prior experience required; suitable for recent graduates.
• Technical, technological, university or professional degree, or specialization.
• Strong performance in the latest performance evaluation (Upser).
• English proficiency at B2 level (fluent).

Required skills

• Basic to intermediate proficiency in Excel.
• Competence with Microsoft Office applications.