Customer Service Representative

About the role

As a Customer Service Representative at MicroSourcing, you will guide potential support providers through their onboarding journey, ensuring they feel confident, informed, and set up for success from day one. You will communicate via phone, email, and SMS, delivering a warm, empathetic experience while collaborating with a passionate team.

Key responsibilities

• Be the first point of contact for potential support providers, engaging with them across phone, email, and SMS to offer a warm and welcoming experience.
• Guide new providers through their onboarding journey, ensuring they have the tools, information, and confidence needed to get started successfully.
• Anticipate needs and think ahead — not just answering questions, but helping providers take the next step with clarity and ease.
• Collaborate with a supportive team to solve more complex or unique provider situations, sharing insights and solutions along the way.
• Manage shared queues (calls, emails, and tasks in Salesforce) and help the team meet service‑level goals.
• Deliver exceptional service that reflects company values and commitment to quality, professionalism, and inclusion.
• Accurately capture important details from each interaction in Salesforce.
• Participate in additional tasks and projects that support the mission and team growth.

Required profile

• Clear and confident communication across phone, email, and SMS, adapting tone to each interaction.
• Proactive, empathetic approach with strong listening and problem‑solving abilities.
• Excellent multitasking and attention to detail while handling a variety of tasks.
• Solution‑focused mindset and ability to resolve issues efficiently.
• Comfortable using CRM platforms such as Salesforce to maintain accurate records.
• Previous experience in customer support or onboarding, especially in tech or healthcare, is a plus.

Required skills

• Salesforce (or similar CRM platform)

What we offer

• Above‑market compensation and performance bonuses.
• Healthcare coverage from day one, including dependents.
• Paid time‑off with cash conversion and group life insurance.
• Collaborative, inclusive work environment with company‑sponsored events.
• Flexible work arrangements supporting work‑life harmony.
• Opportunities for continuous learning and career advancement.