Technical Learning Experience Leader

About the role

TaskUs, a provider of outsourced digital services and customer experience, is looking for a Technical Learning Experience Leader in Quezon City. The role creates and maintains a positive, professional learning environment and designs and expands training and development programs aligned with product-specific training methodologies. It covers training for end users, partners and distributors, as well as technical preparatory training for expert technical support and desktop support staff.

Key responsibilities

• Create and deliver end-user, partner and distributor training, including curriculum, training and exams for general preparatory courses before enterprise endorsement.
• Deliver technical preparatory training for expert technical support and desktop support personnel on network computer systems and new technology.
• Improve training programs and learning opportunities, and amend them with product development and other departments to reduce problem-resolution cycle time.
• Act as subject matter expert on technical training documentation, knowledge base articles and instructional materials for Network and Systems Administrators, covering AV routing, bandwidth/QoS, SSO/SCIM permissions and in-app AI capabilities.
• Develop induction and enablement programs for specialized engineering roles such as Senior Network and Systems Administrators.
• Monitor trainee progress through questionnaires and discuss it with managers, and ensure statutory training requirements are met.
• Understand e-learning techniques and help create or deliver e-learning packages.
• Research and present new technologies and workplace learning methods, and ensure trainees follow the Code of Conduct.

Required profile

• Bachelor's degree in ECE, Computer Engineering, Computer Science, Information Technology or another IT/Computer-related course.
• At least 1 to 2 years of experience in a related field, such as training or teaching.
• Fluent English and excellent oral and written communication skills.
• Ability to work flexible hours including weekends and holidays.

Required skills

• Solid understanding of conferencing fundamentals: AV routing, screen sharing protocols, bandwidth, latency and jitter, and enterprise permissions (SSO).
• Knowledge of in-app generative and agentic AI features such as automated transcription, summaries and real-time translation.
• Proven track record creating training assets like slide decks, quick-reference guides, video walkthroughs and knowledge base articles.
• Knowledge of IT systems and equipment, their installation, configuration, maintenance and repair.
• Knowledge of IT requirements in call center operations, particularly training support.
• Strong time and project management skills.