Learning Experience Leader (Technical Trainer)

About the role

TaskUs, a provider of outsourced digital services and customer experience to technology companies, is looking for a Learning Experience Leader (Technical Trainer) in Anonas, Quezon City. The role creates and maintains a positive learning environment and designs and expands training and development programmes aligned with product-specific training methodologies. It is a 100% onsite position with a GY schedule, rotating as needed.

Key responsibilities

• Create and deliver end-user, partner and distributor training, including curriculum, training and exams for general preparatory courses before enterprise endorsement.
• Deliver technical preparatory training for expert technical support and desktop support staff on network computer systems and new technology.
• Develop and maintain technical training documentation, knowledge base articles and instructional materials for Network and Systems Administrators, covering AV routing, bandwidth/QoS, SSO/SCIM permissions and in-app AI capabilities.
• Design induction and enablement programmes for specialized engineering roles such as Senior Network and Systems Administrators, including AI prompt optimisation, privacy compliance and meeting lifecycle automation.
• Monitor trainee progress through questionnaires, ensure statutory training requirements are met, and help create and deliver e-learning packages.
• Improve training programmes with product development teams and research and present new learning technologies and methodologies.

Required profile

• Bachelor's degree in ECE, Computer Engineering, Computer Science, Information Technology or a related field, or equivalent experience.
• 1 to 2 years of experience in a related field, preferably in training or teaching.
• Fluent English and ability to work flexible hours including weekends and holidays.

Required skills

• Solid understanding of conferencing fundamentals: AV routing, screen sharing, bandwidth, latency, jitter and enterprise permissions (SSO).
• Knowledge of in-app generative and agentic AI features such as automated transcription and real-time translation.
• Track record creating training assets such as slide decks, quick-reference guides, video walkthroughs and knowledge base articles.
• Knowledge of IT systems and equipment, and of training support needs in call centre operations.
• Skilled technical writing, strong project management and communication skills.