Service Technician

About the role

The Service Technician (also referred to as Service Advisor) serves as the primary point of contact between customers and the service department, ensuring a smooth, professional experience throughout the vehicle repair process.

Key responsibilities

• Receive vehicles and accurately capture customer concerns.
• Prepare detailed repair orders and coordinate work with technicians.
• Provide customers with clear cost estimates and realistic timelines.
• Maintain ongoing communication with customers during the repair cycle.
• Ensure all work complies with quality and safety standards.
• Promote additional services that improve vehicle performance and customer satisfaction.

Required profile

• Ideally a Mechanical Engineer; at minimum a diploma in an automotive course or equivalent.
• Previous experience as a repairman is desirable.
• Demonstrated flexibility, initiative, good judgement and discretion.
• Strong analytical, planning and problem‑solving abilities.

Required skills