Remote Receptionist / Admin VA (Health Practice)

About the role

Hunt St helps Australian companies hire remote talent in the Philippines. This Receptionist / Admin VA position is fully remote, with a 9:00 AM to 5:00 PM Monday to Friday schedule, paid $1,500-$1,800 AUD per month before tax and deductions. You will be formally employed through an Employer of Record (EOR) arrangement, not outsourced. The client is an established Australian health and wellness practice offering practitioner-led care through online and clinic-based consultations.

Key responsibilities

• Answer, monitor and manage inbound phone calls professionally and promptly, acting as the first point of contact for clients
• Help clients with appointment enquiries, rescheduling and other requests
• Respond to incoming emails in a timely and professional way
• Maintain accurate appointment and client information in the practice management system
• Prepare and manage client invoicing and related records, and process client orders with the external drop-ship supplier
• Follow up on administrative matters, prepare routine reports and keep internal trackers updated
• Coordinate with practitioners and team members, and escalate urgent or sensitive matters
• Handle other general administrative duties and maintain confidentiality

Required profile

• Previous experience in a receptionist, customer service, administrative assistant or virtual receptionist role
• Excellent spoken and written English with a neutral, easy-to-understand accent for frequent calls with Australian clients
• Strong organisation, time management and attention to detail
• Ability to work independently remotely with reliable high-speed internet and a quiet home workspace
• Preferred: healthcare or allied health experience, appointment scheduling, invoicing and order processing, and experience with Australian clients

Required skills

• Navigate practice management software and internal systems
• Invoicing, order processing, spreadsheets and administrative systems

Candidates must disclose any existing ongoing roles or client work and reflect the engagement on their LinkedIn profile.