Receptionist – Front Desk & Guest Services

About the role

We are looking for a professional Receptionist to be the first point of contact for walk‑in guests, clients, unit owners, and tenants. You will ensure smooth communication between visitors and the appropriate departments while maintaining an organized and welcoming front‑desk environment.

Key responsibilities

• Assist walk‑in guests, clients, unit owners, and tenants, directing them to the right units or individuals.
• Answer and forward business calls and messages to the appropriate parties.
• Receive, sort, and distribute mail and utility bills to the correct recipients.
• Monitor and log complaints from unit owners or tenants, follow up on their resolution, and keep relevant parties informed.
• Record log‑in and log‑out times for guests, owners, tenants, and employees.
• Manage boardroom and meeting‑room reservations.
• Coordinate with supervisors on any issues, concerns, or instructions.
• Prepare and submit required reports and perform other ad‑hoc tasks as assigned.

Required profile

• Bachelor’s degree holder.
• Minimum of 1 year experience in a similar front‑desk or office administration role.
• Proficient oral and written English communication.
• Strong interpersonal skills with a customer‑service mindset.
• Detail‑oriented and able to adapt mentally to varying situations.

Required skills

• Microsoft Office suite – Word, Excel, PowerPoint, Outlook.
• Experience with FPD Nexus.
• Familiarity with virtual meeting applications.
• Knowledge of office administration, purchasing, and housekeeping services.
• Ability to negotiate with internal and external suppliers and verify billing and reports.