Project Manager (Change Expert - ODCR)

About the role

As part of COO Operational Design, Control & Resilience, the Resilience & Continuity team works within an international team of 12 colleagues to support ING's Operational Resilience strategy. The Change Expert (ODCR) helps deliver this strategy while keeping the bank safe, secure and compliant.

Key responsibilities

• Help define and implement the operational resilience strategy, focusing on global business continuity management, global crisis management and resolution.
• Engage stakeholders from technology, business and countries to understand the specifics of operational resilience and act as its brand ambassador.
• Orchestrate and manage complex change across countries, business lines and functions, easing the journey through communication and guidance.
• Bring transparency, manage dependencies and risks, facilitate decision-making, deal with impediments and manage stakeholder engagement.

Required profile

• Experience handling content-related change in an international context, collaborating across borders and cultures.
• High resilience, able to deal with ambiguity and manage complexity.
• Proactive, with a can-do mentality, positive mindset and organisational sensitivity.
• Customer focus and the ability to build trust with senior-level stakeholders.
• Excellent level of English.