Manager - Insurance Operations

About the role

Marsh is looking for a Manager - Insurance Operations to lead the combined Placement and Policy Servicing value stream in the Philippines. The role delivers accurate, timely, compliant and client-focused operational support across the insurance lifecycle, with accountability for team leadership, service performance, quality, controls, stakeholder coordination and continuous improvement.

Key responsibilities

• Set team strategy, operating cadence, service standards and priorities, and lead, coach and develop team members through performance management, talent development and succession planning.
• Oversee placement support activities such as coordination, market follow-ups, tracking, documentation management, status reporting and handoffs, and act as the primary escalation point for complex or urgent cases.
• Lead end-to-end policy administration support, including issuance, endorsements, renewals, cancellations, certificates, billing support and documentation.
• Ensure adherence to internal policies, operational controls, governance requirements and Philippine and regional regulatory obligations, and maintain up-to-date SOPs, control checklists and audit-ready documentation.
• Identify operational risks and control gaps and implement preventive actions, and partner with brokers, insurers, clients, Client Management, Finance, Compliance and Technology.
• Report transparently on SLA achievement, backlog, turnaround time, quality and escalations, and champion process improvement, automation, system adoption and data quality.

Required profile

• Significant experience in insurance operations, broking operations, placement support, policy servicing or policy administration.
• Demonstrated people leadership experience, including performance management, coaching and capacity planning.
• Solid understanding of the insurance policy lifecycle and placement processes, including P&C and Specialty products; reinsurance or wholesale experience is an advantage.
• Bachelor's degree or equivalent professional experience in insurance, business, operations or a related discipline.

Required skills

• Working knowledge of operational controls, governance, documentation standards and regulatory requirements relevant to the Philippines.
• Proven ability to manage competing priorities, meet deadlines and resolve complex issues in a fast-paced environment.
• Experience driving process improvement, system adoption, data quality, automation or change initiatives.