Lead Logistics Customer Experience and Operations Specialist

About the role

Maersk is looking for a Lead Logistics Customer Experience and Operations Specialist to own the job file, create and update shipping documents and customer invoices, and manage all supply‑chain‑management (SCM) operations for assigned customers.

Key responsibilities

• Perform all file‑management activities after booking, including documentation and system updates.
• Handle operational finance tasks and ensure accurate invoicing.
• Communicate proactively with customer service to resolve exceptions and support query resolution.
• Support Customer Service in handling complex operational scenarios.

Required profile

• Strong communication and stakeholder‑management skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and automation tools.
• Solid background in logistics operations with end‑to‑end supply‑chain knowledge (3PL to 4PL).
• Good knowledge of Incoterms and international shipping practices.
• Experience handling exceptions and complex operational scenarios.
• Ability to manage multiple tasks, meet deadlines and adapt to fast‑paced, high‑volume environments.

Required skills

• Microsoft Office (Excel, PowerPoint, Word)
• Automation tools