Customer Experience Specialist - Spanish

About the role

Maersk is seeking a Customer Experience Specialist who will support Spanish‑speaking customers throughout the shipment lifecycle. The role involves managing customer queries, onboarding, and ensuring a smooth end‑to‑end experience while collaborating with internal and offshore teams.

Key responsibilities

• Manage customer channels, case management and onboarding.
• Handle incoming service queries, issues and exception management.
• Coordinate with local and overseas co‑workers to resolve concerns promptly.
• Support export/import processes, documentation, and cargo readiness.
• Work closely with Area Partners to ensure cargo delivery aligns with contract terms.

Required profile

• Graduate of any 4‑year bachelor’s degree (preferably Logistics/Customs Administration).
• At least two years of experience in customer service within shipping, forwarding or supply‑chain industries.
• Excellent written and verbal Spanish and English communication skills.
• Willingness to work mid‑shift in a site‑based arrangement and during Philippine holidays.
• Strong stakeholder management and ability to work under pressure.

Required skills

• Salesforce
• SAP
• Microsoft Excel (advanced reporting)
• Transportation Management Systems
• Cargo planning