Spanish-speaking Ocean Customer Experience Specialist
maersk · 1600
Job description
About the role
Maersk is seeking a bilingual Spanish‑English specialist to handle Ocean Customer Experience tasks for its Chile counter. The role involves daily issue resolution, invoicing, payment collection and documentation support in a global logistics environment.
Key responsibilities
- Handle counter Chile tasks, including invoicing, payment validation and receipt creation.
- Resolve daily issues via email, chat and ticketing system while maintaining service quality.
- Prepare and submit export/import documentation such as Original Bill of Lading (OBL) accurately and on time.
- Perform root‑cause analysis for escalations and train new hires when required.
Required profile
- Bachelor’s degree or college undergraduate qualification.
- Fluent in Spanish and English, both written and spoken.
- 1‑2 years experience in logistics, shipping or customer service support, preferably in a BPO setting.
- Willingness to work permanent night‑shift and weekend schedules.
- Based in or willing to work in Pasig City.
Required skills
- Proficiency with SAP.
- Strong Microsoft Office skills.
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Published 4 hours ago
Expires 1 month from now
5 views · 0 interested
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maersk
1600