Lead Associate - Process Training (Quezon City)

About the role

WNS Global Services, part of Capgemini, is hiring a Lead Associate for its Process Training function in Quezon City. The role covers new hire training for GDS Training, TNI and TNA, adapting training modules to process changes and supporting the training team.

Key responsibilities

• Program the training modules for GDS Training, TNI and TNA according to process changes and needs
• Identify trainee strengths and areas for improvement and provide a concrete improvement plan
• Control absenteeism and attrition, motivate the team and prepare daily training summaries on headcount, progress, performance management and attrition
• Keep track of the training class activities, spot problems and take corrective action
• Ensure timely and accurate production of training materials, prepare supplies and book training rooms with the Training Assistant
• Guide and assist less experienced staff, manage trainee discipline and grievances, and perform other assigned duties

Required profile

• At least 2 years of college completed
• At least 3 years of relevant experience handling Process Training for GDS Travel Accounts
• Experience with corporate travel accounts is an advantage

Required skills

• Experience using a GDS tool such as Sabre, Amadeus or Galileo

What we offer

• Structured career path and growing team with internal progression opportunities
• Safe work environment
• Free HMO coverage from day 1, including the domestic partner
• Skills training opportunities, paid leaves and annual appraisal