Customer Care Specialist – Bulacan

About the role

TaskUs, a provider of outsourced digital services and customer experience to technology companies, is looking for a Customer Care Specialist in Bulacan. The role centres on delivering accurate, efficient and respectful service to customers on every call, measured against performance metrics.

Key responsibilities

• Promptly address customer inquiries and resolve issues to ensure customer satisfaction
• Respond accurately and on time to inquiries received by phone, email and live chat
• Navigate internal and external documentation and resources to deliver quality service
• Identify and escalate priority or unresolved issues to the right internal teams
• Route calls to the appropriate resources and document interactions per standard operating procedures
• Spot emerging trends and patterns in resolved issues and communicate them
• Handle calls professionally according to client quality guidelines and company protocols, KPIs and policies
• Work collaboratively with team members, supervisors and other departments, and take part in mandatory training and seminars

Required profile

• At least a high school graduate
• Fluent in English, both reading and writing
• Problem-solving, critical thinking and great written and oral communication skills
• Adaptable, empathic and customer-focused, open to feedback and eager to learn
• Resilient, trustworthy, resourceful, detail-oriented and able to multitask

Required skills

• Proficient with Windows OS, Apple OS, Microsoft Office and Google applications
• Familiarity with customer support software such as Zendesk and Slack, and internal troubleshooting tools

What we offer

• Competitive industry salary
• Comprehensive benefits package
• Internal mobility and professional growth opportunities
• A fun and inclusive workplace