IT Site Support Specialist

About the role

The IT Site Support Specialist provides comprehensive technical assistance for hardware, software, network and server issues across the organization. Reporting to the IT Manager, the role ensures end‑users receive timely, professional support and helps maintain the company’s IT infrastructure.

Key responsibilities

• Receive, log, troubleshoot and resolve technical incidents via the Service Desk system.
• Provide desktop and end‑user support, including diagnostics, software installation, and peripheral configuration.
• Deploy new PCs, manage roll‑downs, and maintain accurate asset inventories.
• Escalate complex issues to appropriate resources and collaborate with managers on priorities.
• Coordinate with vendors and the Purchasing team for evaluation and procurement of IT equipment.
• Support onboarding, training, and compliance with quality, safety and organizational policies.

Required profile

• Bachelor’s degree in Information Technology.
• Minimum 2 years of experience with LAN, network, servers and PC support.
• Certifications such as MCP, MCSA, MCSE, MCITP, CCNA and ITIL.
• Strong analytical, troubleshooting and problem‑solving abilities.
• Excellent written and verbal English communication skills.

Required skills

• Microsoft Windows OS, Outlook, Office, Active Directory and DHCP.
• Desktop and mobile device setup (iOS/Android).
• Network support for wired/wireless LANs, Cisco 9300 switches, VOIP (Cisco) and access points.
• Server platforms including Dell servers, VxRail and Nutanix.
• Printer and multifunction device configuration and troubleshooting.
• Ground‑up deployment, configuration, maintenance and repair of laptops, desktops and peripherals.