IT Help Desk Chat Support

About the role

The IT Help Desk Chat Support role provides first‑line technical assistance to end‑users via chat. You will work in a high‑volume enterprise environment, delivering fast and accurate resolutions to a wide range of technical issues.

Key responsibilities

• Respond to user inquiries through chat, providing L1 technical support.
• Troubleshoot and resolve complex technical problems efficiently.
• Maintain high service quality while handling a large volume of tickets.
• Document incidents and solutions in the ticketing system.
• Escalate unresolved issues to higher‑level support teams as needed.

Required profile

• Strong communication skills with the ability to convey technical information clearly.
• Customer‑focused attitude and ability to work under pressure.
• Basic understanding of IT concepts and troubleshooting methodologies.

Required skills