IT Help Desk Chat Support

ManpowerGroup · Bonifacio Global City

Onsite 🇬🇧 English

Job description

About the role

The IT Help Desk Chat Support role provides first‑line technical assistance to end‑users via chat. You will work in a high‑volume enterprise environment, delivering fast and accurate resolutions to a wide range of technical issues.

Key responsibilities

Respond to user inquiries through chat, providing L1 technical support.
Troubleshoot and resolve complex technical problems efficiently.
Maintain high service quality while handling a large volume of tickets.
Document incidents and solutions in the ticketing system.
Escalate unresolved issues to higher‑level support teams as needed.

Required profile

Strong communication skills with the ability to convey technical information clearly.
Customer‑focused attitude and ability to work under pressure.
Basic understanding of IT concepts and troubleshooting methodologies.

Required skills

Questions fréquentes

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Published 1 month ago

Expires 2 weeks from now

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ManpowerGroup

Bonifacio Global City

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