IT Business Analyst – Requirements & Process Specialist

About the role

The IT Business Analyst will support enterprise and technology‑enabled initiatives by gathering and analysing requirements, modelling business processes, and providing delivery support. Working closely with business stakeholders, project managers and IT delivery teams, the analyst ensures that business needs are translated into effective technology solutions.

Key responsibilities

• Gather, analyse, validate and manage business, functional and system requirements through workshops and discovery sessions.
• Translate needs into user stories, acceptance criteria and maintain traceability in Jira.
• Perform current‑state and future‑state process analysis using BPMN and UML, identifying inefficiencies and recommending scalable solutions.
• Configure and maintain Jira projects, workflows, dashboards, filters and reports using JQL.
• Administer SharePoint sites, libraries and document management features, ensuring proper version control and permissions.
• Develop and maintain business analysis artefacts, process flows, documentation repositories and status reporting dashboards.

Required profile

• Strong analytical and communication abilities.
• Experience in business process analysis and modelling (BPMN, UML).
• Ability to support multiple initiatives in an Agile, hybrid or Waterfall environment.
• Familiarity with Jira, SharePoint and a willingness to learn organization‑specific tools and methodologies.

Required skills

• BPMN
• UML
• Jira
• JQL
• SharePoint