Hub Lead - Operations

About the role

We are seeking a Hub Lead to oversee daily hub operations, ensuring smooth and efficient functioning while driving continuous improvement across key performance indicators.

Key responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Required profile

• Bachelor's degree or higher in a related field.
• Leadership experience in a division or team within a warehouse or hub environment.
• Minimum of 4 years experience in the supply chain and logistics industry.
• Experience in e‑commerce fulfilment.

Required skills