Hotel Reservation Agent (Freshers Welcome)

About the role

Join a fast‑paced BPO environment as a Hotel Reservation Agent, helping guests secure their stays and resolve reservation queries. This entry‑level position is ideal for fresh graduates or career shifters looking to start a career in hospitality and customer service.

Key responsibilities

• Handle guest inquiries via phone, chat, or email.
• Assist with hotel bookings, cancellations, rebookings, and modifications.
• Provide accurate information on room availability, rates, and hotel policies.
• Document all interactions in the system and escalate complex issues when needed.
• Meet quality, productivity, and customer‑satisfaction targets.

Required profile

• High School or Senior High School graduate (college degree is a plus).
• Strong English communication skills, both verbal and written.
• Customer‑focused, detail‑oriented and able to multitask.
• Willingness to work onsite in Malate, Manila on shifting schedules, including weekends and holidays.

Required skills

What we offer

• Up to PHP 27,000 basic monthly salary.
• Performance incentives and bonuses.
• Paid training and development programs.
• Clear career growth and promotion pathways.
• Supportive, team‑oriented workplace with coaching and mentorship.