French Bilingual Support Specialist II (6-month Fixed Term)

About the role

We are looking for a French‑English bilingual Customer Support Specialist to join our team for a six‑month fixed‑term contract. You will assist families using our screen‑free audio product for kids, providing friendly assistance via email and live chat.

Key responsibilities

• Respond to customer inquiries in English and French through email and live chat, covering orders, product usage, account questions and basic technical issues.
• Meet defined KPIs for response time, resolution quality and overall performance.
• Develop deep knowledge of our products, policies and procedures.
• Collaborate with cross‑functional teams to resolve complex issues and share recurring feedback.
• Identify trends, suggest improvements and support additional projects as directed by the Customer Happiness Manager.

Required profile

• At least 1 year of experience in a customer service role.
• Excellent written and verbal English and French.
• Organised, able to manage time across different time zones.
• Friendly, calm and able to interact positively with customers.

Required skills

• Experience with Zendesk or a similar ticketing system.

What we offer

• Hybrid work arrangement in Metro Manila.
• Opportunity to work with an innovative CX company.
• Training and tools to develop your support career.